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WORK EXPERIENCE
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Mars Information Services, Mount Olive, NJ
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10/2007 - Present
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Sr. Infrastructure Support Analyst / Manager
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- Managed incoming work requests (including new builds, configuration changes and modifications, and problem fixes), delegated requests for and managed a team of one onshore and three offshore contractors
- Lead the design of governance and support processes for application and server architecture for the global Architecture of Participation Program (Enterprise 2.0 Collaboration)
- Designed the application and infrastructure architecture standards for the global deployment of Atlassian Confluence Enterprise Wiki & Automattic WordPress Blog
- Lead creation and implementation of end user adoption strategy and metrics for Architecture of Participation Program
- Influenced management and delivery decisions for infrastructure and application support across the Architecture of Participation Program
- Created application and infrastructure documentation and training to peer OS, middleware and help desk associates
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IT Management, LLC, West Paterson, NJ
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1/2001 - Present
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Internet Engineer & Consultant
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- Designed and developed company and client Internet and intranet presence
- Implemented Windows 2000 based point of sale system for ten store food chain - including physical LAN, server and register installation, software installation and wide-area network
- Provided remote technical support to various clients - including client software & hardware assistance, server backups, network monitoring and software updates
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IBM Integrated Technology Delivery, Piscataway, NJ
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2/2007 - 9/2007
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Technical Solution Architect
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- Represented IBM delivery and worked with Project Office to drive signed proposals
- Documented all technical requirements for individual midrange and web solutions
- Designed technical solutions that utilized enterprise architecture standards including documenting all solution components and configurations
- Identified where exceptions to the enterprise architecture standards were required
- Worked with delivery teams to ensure that all solutions were delivered within customer time lines and supported after deployment
- Develop solution cost case by identifying and gathering all solution cost points including labor, software, hardware and other non-standard items
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IBM Integrated Technology Delivery, Piscataway, NJ
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3/2006 - 2/2007
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Delivery & Infrastructure Architect, ASD Web Hosting Architecture Team
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- Lead the design of network, server and management architecture (security monitoring/management, systems monitoring/management) to accommodate current and future needs of IBM's AHE and GWA Web Hosting Environments
- Lead application architecture design based on development requirements as well as IBM Web Hosting Standards and Guidelines
- Influenced management and delivery decisions for infrastructure and application support across the GWA and AHE environments
- Created infrastructure documentation and training to peer OS and middleware administrators
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IBM Information Technology Services, Florham Park, NJ
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1/2005 - 2/2006
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Team Lead, Application Hosting Environment - S.W.A.T. Team
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- Managed incoming work requests (including new builds, configuration changes and modifications, and problem fixes), delegated requests for and managed a team of seven infrastructure specialists
- Influenced management and delivery decisions for infrastructure and application support across the GWA and AHE environments
- Owned level four infrastructure and middleware support as well as leadership for application and environment critical situations
- Owned problem and change management of AHE Core Services - Nortel Alteon Application Switches, NetApp Netcache Appliances, IBM WebSphere Load Balancer, DNS, NTP, Cronus
- Lead design and implementation of automated installation and configuration for standard AHE middleware packages (IBM WebSphere, DB2, MQ, Lotus Domino)
- Created infrastructure documentation and training to peer OS and middleware administrators
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IBM Global Services, Southbury, CT
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7/2003 - 12/2004
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Team Focal, Global Web Architecture - Web Hosting Team
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- Managed incoming work requests for Common Commerce Engine NA/EMEA web applications (including new builds, configuration changes and modifications, and problem fixes), delegated requests for and managed a team of eight web hosting specialists
- Owned level three middleware and application support leadership for Common Commerce Engine critical situations
- Worked as the web hosting team's contractor focal providing a single point of contact for external vendors and current contract employees
- Worked as the web hosting team's process and procedure focal documenting clear and concise policies to solution team concerns and provide peer teams with a clear engagement path
- Lead candidate interviews for Web Administrator positions with the web hosting team
- Continued responsibilities as Web Administrator (see below)
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IBM Global Services, Southbury, CT
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2/2001 - 6/2003
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Web Administrator, Global Web Architecture - Web Hosting Team
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- Responsible for IBM Account GWA implementations, including application installations and upgrades, fulfilling customer requests, and coordinating change management
- Provided on-call activities for application and middleware support, including pager availability for off shift work hours, and third level support for IBM internal web hosting
- Worked as the web hosting team's WebSphere Commerce Server and WebSphere Load Balancer Subject Matter Expert (SME) providing documentation and training sessions on both products
- Collaborated with delivery architects, project managers and IBM management to create customer solutions in a secure and standard environment
- Implemented IBM security guidelines and controls as they pertain to web hosting infrastructure to ensure compliance with audit standards
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